Frequently Asked Question
1. I already have a name server do I have to use Btwixt's Name Server?
"No. You can use your own. You will be given the IP address to your site and can edit your DNS record to point to your IP."
2. Can I host an adult oriented site on Btwixt Group Hosting servers?
"Artwork is okay if it is for sell in the form of sculptures, paintings or drawings (not photos). There is a difference between a porn site and artwork. If you are unsure of the difference visit a local art gallery and ask them what your content is considered. If still in you are still in doubt about the artwork contact Btwixt Group. We owe it to our business clients to offer stable non-targeted servers and clean of this type of site sitting next to theirs. ARIN recently announced that dedicated IPs' were “a thing of the past.” So your business site could ping directly to an IP address that also has a porn site listed. If you are interested in testing to see if your server may have porn sites on it, contact email@example.com. If you host with a company you may be surprised as 90% are in it for the money and not the protection of their clients. Btwixt has been hosting accounts for many years. Read our testimonials on Btwixt.com."
3. Can I use this account for sending SPAM?
"Btwixt does not allow spammers on any of our servers. With the recent support for the 'Do Not Call' list it is apparent that people do not want this type of advertising. We also feel it applies a workload to our network hurting our other clients. We will immediately suspend the accounts of those spamming and without proper justifications to triggers our software detects, all the accounts held by that person will be deleted. In this no refund will be issued. Btwixt will also follow that up with the credit card company or PayPal having them list the user as a 'SPAMMER' making it difficult for them to get an account on another service."
4. How long does it take to activate my account?
"We offer Instant Account Creation. Btwixt Group prides itself on being able to offer our clients instant access to their web servers. If you already own your domain name you will update your domain to the name servers provided in your initial account setup email. At that time you will have actual control panel and temporary access to work on your web site. Once we have seen that the domain name is resolving to our server we will send you another email. If you run your own name server you can simply change the IP pointing to the server in your setup information and be online at the new server location in minutes."
5. Does Btwixt Hosting offer backups?
"Yes! All of our servers allow you to generate a zipped backup of both your web site and any or all of your databases and download. In the event that your back up is needed, you login into your admin control panel and restore the files. Your site will be back to the state of the last backup in no time."
6. Can I run my business web site on this type of service?
"Yes. If you look at the sites built by Btwixt Web Design Group all of them are hosted on our servers. A medium size business will have no trouble hosting their web site and email accounts on this service. Click here to visit Btwixt Web Design Group"
7. Can I use this service just to host email accounts?
"Yes. It must be used for a business or non-profit email service. A typical account can host about 250-300 email accounts if users are downloading their emails daily. The server administrator should not leave unused accounts on the server as the messages that are not downloaded will take up valuable server space."
8. What type of support help files does Btwixt Hosting have?
"In the back office we have a full line of movie 'how-to's'. You can sample the add email account by clicking here."
9. Can I manage my own site?
"Yes. You can manage your site with the user-friendly interface and control panel, with direct connection to your own FTP Server."
10. Does the monthly charge included domain registration?
"YES! Currently Btwixt Hosting is providing a 12-month registration with a year hosting. If you already own your own domain, you can go to our site and transfer your domain. You will receive a 12-month extension on your current expiration date all for $8.99. One year domain registration is only included with a years hosting. If you need to receive credit for a domain name please contact firstname.lastname@example.org. Remember it is often forgotten that when you register your domain through another company nothing protects you. It is generally better for you to register your own domain for your protection. And with the prices as low as Btwixt Group offers it is a minor expense to protecting your future web development and business."
11. What scripting language is supported by the server?
"PHP and PERL are supported by the server. Others scripting languages may be available, please ask email@example.com what you are looking for. You can also look at the package page descriptions."
12. What is the uptime of the server?
"The servers are up 99% generally all maintenance is done while the servers are running. Btwixt doesn't keep a server for more than 18 months. This way you always know you are running on the best equipment on the market. Some web-hosting providers are running on desktops."
13. Does Btwixt Group provide a customizable web site?
"Yes. Btwixt Web Design Group is a web design group providing you the best site. Btwixt Web Design Group has been delivering web sites for all size businesses for over 10 years. Click here to contact Btwixt Web Design Group about building you a custom web site."